Account takeover fraud occurs when a scammer has obtained sufficient credentials to pose as the cardholder to financial institutions. They can then execute changes to account or card-level settings that assist in the commission of fraud, including demographic changes (phone numbers, emails, passcodes etc.), increased limits, PIN changes, and travel exemptions that suppress normal fraud monitoring.

Stay vigilant. Here’s how it works. Consumers are receiving phone calls claiming to be from a Fraud Prevention Department. They are sent a one-time passcode, asked for their member or account number, and told to provide the code. The caller then instructs the cardholder to reply “No Fraud” to text messages sent by the real Fraud Prevention Department in response to fraudulent transactions.

As a reminder: 

• You should never be asked for, or provide, full Social Security numbers, PINs, or One-time
   passcode.
• You should never respond NOT FRAUD in a text to fraud alerts on activity you did not         perform, regardless of who instructs them to do so.
• Consider adding Alert notifications on your Achieve credit and debit cards with CardControl.
• Be aware that fraudsters can have the ability to spoof telephone numbers too.  A phone call or text that may appear to be from Achieve may actually be a scammer trying to gather personal information about your accounts.

If you're suspicious about a call, or if an email from Achieve Financial is genuine, please contact our Member Service Center at 860.828.2790 option 5.