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We will continue to update this page to keep members informed of any changes.
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BRANCH LOBBY ACCESS UPDATE – Effective March 8, 2021

As we continue to experience the effects of the COVID-19 pandemic, our top priority remains balancing the health and safety of our members and staff.

We remain diligent in taking necessary precautions in our branches to maintain social distancing guidelines provided by state and local authorities. 

We continue to encourage you to conduct banking transactions through our electronic services such as ATMs and online and mobile banking where you can make transfers, deposit a check with our mobile app, pay bills, make loan and credit card payments and view account balances.

Effective Monday, March 8th
The Meriden Branch lobby will be open for teller services and Member Service Representatives are available for non-teller banking business. 
To schedule an appointment in advance please call 860.828.2790 ext. 8320.

The New Britain Branch lobby does not have Teller Services at this time. Members can continue to use the New Britain drive-thru for teller transactions. Member Service Representatives are available for non-teller banking business. 
To schedule an appointment in advance please call 860.828.2790 ext. 8121.

Continue to call-ahead if your banking matter will need preparation on our part prior to your arrival. This will lessen the time you will need to be in the branch.

Appointments will not be taken for withdrawals, deposits, transfers or loan and visa payments.

Loans:  For questions regarding loans, please call 860.828.2790 option 2.

Credit Union Branch Lobby Hours
Monday & Tuesday                      10:00 a.m. – 4:00 p.m.
Wednesday, Thursday, Friday     10:00 a.m. – 5:00 p.m.

New Britain Drive-Up Window Hours
Monday & Tuesday:                     7:30am-4:00pm
Wednesday & Thursday:             7:30am-6:30pm
Friday:                                             7:30am-5:00pm

Member Safety Requirements when visiting the branches.
•Please wear a face mask; you may be asked to present ID and remove your face mask temporarily to confirm your identity when you first come in.
•We will only allow a few members in at a time; you may be asked to wait outside as we practice safe social distancing as we do not have a waiting area inside our lobbies.
•Floor markers show where to stand to follow safe social distancing guidelines.
•We would only like the individual who is conducting credit union business to come inside; therefore, please do not bring additional family members or friends to the branch.
•Please use the supplied hand sanitizer upon entering.
•We encourage you to use your own pen to avoid use of a community pen.

Online banking and our Mobile banking App. - These services will allow you to check balances, transfer funds, deposit checks, pay bills, make loan and credit card payments, apply for loans and more. If you haven't signed up for Online Banking yet - Sign up today.

Debit Cards - AFCU offers members surcharge-free ATM access at CO-OP and Sum ATMs.  Use our mobile banking app to find an ATM near you.

Mobile Deposits - Use our mobile banking app to deposit checks.

ATM Deposits - Use our debit card to make cash or check deposits at a Credit Union ATM. The first $200 is immediately available to withdraw in cash.

Apply for loan - Use your desktop, laptop, tablet or mobile phone to apply for a personal, auto or home loan.

Pay Anyone (Person to Person Payments)
Send money to someone electronically by using their email address or telephone number and by using your smartphone, tablet or computer.

Member deposits are federally insured by the National Credit Union Administration our equivalent to banks FDIC. Click here for more information.

If you have been financially impacted by COVID-19, we are here to help.  
Auto Loan Refinancing - Refinance your auto loan from another lender and make no payments for 90 days. 
Home Equity Loans - Consolidate debt into one convenient monthly payment using your home's equity. 
Skip-A-Pay Loan Program - Auto loans and personal loans are eligible for this program. Fill out our online form to get started. 

For questions regarding credit union loans, call 860.828.2790 option 2.

The credit union continues to take the necessary steps to keep both members and employees safe by:
• Having employees practice proper hand washing protocol.
• Asking staff to wear masks and disposable gloves when necessary.
• Daily cleaning and sanitizing of all offices and branches including counter surfaces, door handles, ATMs and more.
• Encouraging members to use electronic documents and forms versus in-person communication.

Unfortunately, scammers are taking advantage of the current situation. Be aware.  Be informed. Be extra cautious.

• Read about the best practices to manage your money safely.
• Fraudsters will continue to look to take advantage of the COVID -19 pandemic to propagate scams.
• Be vigilant if you receive something that seems out of the ordinary.
• Achieve Financial will never contact you to ask for your online/mobile banking login, password or other personal identifying information.
• NEVER respond to emails asking you to verify information or provide login credentials unless you personally generated the request.
• If you are unsure if a phone call or email from Achieve Financial is genuine, please call our Member Service Center at 860.828.2790 option 5. 

For additional information about COVID-19, click here for the latest reports from the CDC and the State of Connecticut.