Education

We will continue to update this page to keep members informed of any changes.
Los recursos de coronavirus se pueden encontrar aquí:

BRANCH LOBBY ACCESS UPDATE – Effective March 8, 2021

As we continue to experience the effects of the COVID-19 pandemic, our top priority remains balancing the health and safety of our members and staff.

We remain diligent in taking necessary precautions in our branches to maintain social distancing guidelines provided by state and local authorities. 

We continue to encourage you to conduct banking transactions through our electronic services such as ATMs and online and mobile banking where you can make transfers, deposit a check with our mobile app, pay bills, make loan and credit card payments and view account balances.

Effective Monday, March 8th
The Meriden Branch lobby will be open for teller services and Member Service Representatives are available for non-teller banking business. 
To schedule an appointment in advance please call 860.828.2790 ext. 8320.

The New Britain Branch lobby does not have Teller Services at this time. Members can continue to use the New Britain drive-thru for teller transactions. Member Service Representatives are available for non-teller banking business. 
To schedule an appointment in advance please call 860.828.2790 ext. 8121.

Continue to call-ahead if your banking matter will need preparation on our part prior to your arrival. This will lessen the time you will need to be in the branch.

Appointments will not be taken for withdrawals, deposits, transfers or loan and visa payments.

Loans:  For questions regarding loans, please call 860.828.2790 option 2.

Credit Union Branch Lobby Hours
Monday & Tuesday                      10:00 a.m. – 4:00 p.m.
Wednesday, Thursday, Friday     10:00 a.m. – 5:00 p.m.

New Britain Drive-Up Window Hours
Monday & Tuesday:                     7:30am-4:00pm
Wednesday & Thursday:             7:30am-6:30pm
Friday:                                             7:30am-5:00pm

Member Safety Requirements when visiting the branches.
•Please wear a face mask; you may be asked to present ID and remove your face mask temporarily to confirm your identity when you first come in.
•We will only allow a few members in at a time; you may be asked to wait outside as we practice safe social distancing as we do not have a waiting area inside our lobbies.
•Floor markers show where to stand to follow safe social distancing guidelines.
•We would only like the individual who is conducting credit union business to come inside; therefore, please do not bring additional family members or friends to the branch.
•Please use the supplied hand sanitizer upon entering.
•We encourage you to use your own pen to avoid use of a community pen.

TOOLS TO BANK FROM HOME
Online banking and our Mobile banking App. - These services will allow you to check balances, transfer funds, deposit checks, pay bills, make loan and credit card payments, apply for loans and more. If you haven't signed up for Online Banking yet - Sign up today.

Debit Cards - AFCU offers members surcharge-free ATM access at CO-OP and Sum ATMs.  Use our mobile banking app to find an ATM near you.

Mobile Deposits - Use our mobile banking app to deposit checks.

ATM Deposits - Use our debit card to make cash or check deposits at a Credit Union ATM. The first $200 is immediately available to withdraw in cash.

Apply for loan - Use your desktop, laptop, tablet or mobile phone to apply for a personal, auto or home loan.

Pay Anyone (Person to Person Payments)
Send money to someone electronically by using their email address or telephone number and by using your smartphone, tablet or computer.

YOUR MONEY IS SAFE 
Member deposits are federally insured by the National Credit Union Administration our equivalent to banks FDIC. Click here for more information.

FINANCIAL ASSISTANCE. WE ARE HERE TO HELP.
If you have been financially impacted by COVID-19, we are here to help.  
Auto Loan Refinancing - Refinance your auto loan from another lender and make no payments for 90 days. 
Home Equity Loans - Consolidate debt into one convenient monthly payment using your home's equity. 
Skip-A-Pay Loan Program - Auto loans and personal loans are eligible for this program. Fill out our online form to get started. 

For questions regarding credit union loans, call 860.828.2790 option 2.

KEEPING STAFF AND MEMBERS SAFE
The credit union continues to take the necessary steps to keep both members and employees safe by:
• Having employees practice proper hand washing protocol.
• Asking staff to wear masks and disposable gloves when necessary.
• Daily cleaning and sanitizing of all offices and branches including counter surfaces, door handles, ATMs and more.
• Encouraging members to use electronic documents and forms versus in-person communication.

STAY INFORMED:
Unfortunately, scammers are taking advantage of the current situation. Be aware.  Be informed. Be extra cautious.

• Read about the best practices to manage your money safely.
• Fraudsters will continue to look to take advantage of the COVID -19 pandemic to propagate scams.
• Be vigilant if you receive something that seems out of the ordinary.
• Achieve Financial will never contact you to ask for your online/mobile banking login, password or other personal identifying information.
• NEVER respond to emails asking you to verify information or provide login credentials unless you personally generated the request.
• If you are unsure if a phone call or email from Achieve Financial is genuine, please call our Member Service Center at 860.828.2790 option 5. 

For additional information about COVID-19, click here for the latest reports from the CDC and the State of Connecticut.

Tips on How to Maintain Financial Health during COVID

Maintaining financial health now, can help you be better prepared for whatever life throws your way in the coming weeks and months. Here are a few things to keep in mind.

Review your budget and find areas to trim spending
Trimming discretionary spending now can be good practice for making it through the month on a smaller income. Scrutinize every dollar you spend.  Are there subscriptions you can cancel or services you can downgrade?  Bundle your insurances to see if you can find any savings.  There are many apps and online programs available to help you create a budget. No matter what application you use, tailor it to your specific needs. Print this worksheet to get started.

Establish an emergency savings account. 
Any amount that you can start putting aside for unexpected expenses will help you when you need it most in the future. Set-up automatic transfers so money goes into an extra savings account every month.
View this fun video as a reminder of why an emergency fund is so important.

Continue to Pay your Bills.
There are ways to get help if you are struggling to pay your bills due to the current crisis, but if you can still pay your bills on-time, you will be better off. If you decide to use a program that lets you pause or reduce payments, remember that you will still owe the money you have not paid once the program ends.

If your financial condition has been negatively impacted by the coronavirus (COVID-19), and you’re unable to pay your Achieve loan on time, please call us at 860.828.2790, option 2, to discuss payment arrangements.

Or, if you are having difficulty paying your mortgage or rent due to the current situation, see what options are available to help assist you.

Keep Investing for Retirement
It’s important to remain calm when it comes to your 401K and investments. Ask any financial advisor and they’ll likely remind you that investing is a long-term game. So, if you can, try to avoid making any rash investing decisions right now – and that includes not pulling back on your monthly 401k contributions.

Consider a Refinance
The silver lining of an economic environment like this is falling interest rates. Refinancing an existing mortgage at a lower rate can potentially save homeowners several hundreds of dollars a month. That extra breathing room in a budget can be a real boon in a time like this.

The coronavirus has already impacted the economy tremendously,and will likely continue to do so for a while. Keep your own finances safe by remaining calm, putting your health first and taking some of the practical steps mentioned above. And remember, your credit union is here to help.

Credit Unions are Making a Difference in their Members Financial Lives

Every story matters. Every action counts. We can all make a difference.  In a time of uncertainty, sharing stories of how we are helping each other can give us comfort and reassurance.  

We are here for you.  No matter what the financial need.
Big or small. Let's work together.  #FinancialFirstResponders

For many, we are forced to change the way that we normally do things, like our banking.  A large percentage of people have jumped on the bandwagon of the virtual world and electronic banking. Some have not.

We are seeing members who have never used an ATM or Debit card. Our Branch staff assisted a member who needed to access her funds but had always gone into the branch before to do so and would now need to figure out a new way to get cash. We were there to help.

As we have heard so often lately, facts not fear.  Nowadays, this seems to apply to almost every aspect of our lives.  People can have a fear of being forced to do something in a new way. As financial first responders, our job is to give you the facts and help guide you through that fear to accomplish your financial needs.

Our staff was able to build the member’s confidence by guiding them with the knowledge they would need to learn a new way to access their money. It was critically important to that member that they learn this new skill. We gave them the tools. Every step, every action we take, along with kindness, can help you through financial uncertainty.

Being patient, kind and understanding during this difficult time is something our staff does well.  One member was scammed for several hundred dollars. Our staff was able to make a payment arrangement and redirect funds so the member would have access to their money over the weekend making the member extremely grateful.

Another Achieve member’s entire household is out of work because of COVID-19.  Through our Skip-A-Pay loan program; this member is able to skip the next two months of her loan payments giving her peace of mind.

One member called to report fraud. We immediately sprang into action by blocking their card and printed a new one right away. Using extra security precautions, we were able to reopen the member’s online banking account so they could access their accounts in a timely manner. This was all done while showing the member empathy and kindness. The member was so appreciative because of how helpful the staff was and how quickly it was taken care of. They felt such relief after having to deal with a scary situation such as fraud.

WE ARE ALL IN THIS TOGETHER.  What can we do to help?