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Text Message Scam to Members

Smishing Scams

We have recently received calls from members stating that they are receiving text messages from the Credit Union indicating that their card is blocked due to fraudulent activity.

PLEASE NOTE:  We will never send you a text message asking you for information on any of your accounts at Achieve. 

If you should receive a text like this, simply delete it and then notify us.  Read below for more information on this new scam called "smishing."

How it works:
Smishing scams use text messages to establish contact with the intended victim to try and access their personal information.

The scam begins with a supposedly urgent text appearing to be from the victim's financial institution.  The text may claim that the victim's checking account is locked, or that there has been an unauthorized purchase charged to the victim's account.  The scammer will warn that immediate action must be taken.

The victim is then instructed to call a specified number and, upon doing so, will be asked to share their financial information.  Once they've got their hands on this info, the scammer is free to steal the victim's identity, empty their accounts or go on a shopping spree on the victim's dime.

Who are the victims?
Fraudsters will use any cellphone number they can find.  If you own a checking account and a cellphone, you are a potential candidate for a smishing scam.

Recognizing smishing scams
As stated above, the credit union will not send you a text asking you for personal information on any of your Achieve accounts. Also, the phone number the smishing text instructs you to call, will not be our number. If you have any questions or concerns, always call us 860.828.2790. Dial the number yourself, never click on a phone number link in a text to automatically dial a number from a suspicious text just in case the fraudster is masking our number with their fake number to get you to call them.

If you've been targeted
If you receive a suspicious-looking text, do not engage the texter.  Jot down the scammer's phone number and delete the message.  Let us know about the smishing attempt and alert the FTC at ftc.gov so they can catch these crooks.

Protecting yourself
1.  Always use two-factor authentication for mobile & online banking and other apps.
2.  Use strong and unique passwords across all of your apps and change them frequently.
3.  Ignore texts from unknown numbers.

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