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Member COVID-19 Resource Page

COVID-19 Updates.                                                                  3/27/2020

Achieve Financial takes the health and well-being of our members and employees seriously. The Credit Union will use this resource page to keep members informed and ensure members' financial needs continue to be met.

If you have been impacted by COVID-19 and need our financial support, we are here to help. Here's what we're doing:

Online Account Transfers - Effective immediately through May 31st, online account transfers will not be subject to the six electronic withdrawal/transfer limit per month.

Skip-A-Pay Loan Program - All Achieve loans, except Home Equity Lines of Credit (HELOC's), are eligible for this program at this time. We are waiving the fee and loans will be processed to skip two months of payments. Fill out our online form to get started. For more information click here.

Postponed Fee Increase- Fees that were scheduled to increase on April 1st will be delayed until May 1st.

Achieve Financial branch lobby services are by appointment only. 

Appointments will not be taken for: withdrawals, deposits, transfers and loan or visa payments. 
Cash withdrawals and deposits can be done at our ATMs.  Deposits can also be done through mobile check deposit with our mobile banking app.

Transfers and loan and visa payments can be done through online banking.

Appointments for other matters may be made by calling:
New Britain Branch - 860.828.2790 ext. 8121
Meriden Branch -      860.828.2790 ext. 8320

For transactions that you normally would make with a teller,  you can easily do those online or, we are still offering those transactions through our New Britain branch drive-up. 

For questions regarding loans, call 860.828.2790 option 2.

The credit union has been taking the necessary steps to keep both our members and employees safe by:

  • Having employees practice proper hand washing protocol.
  • Asking staff to wear disposable gloves when necessary.
  • Daily cleaning and sanitizing of all offices and branches including counter surfaces, door handles, ATMs and more.
  • Avoiding handshakes. 
  • Encouraging members to use electronic documents and forms versus in-person communication.

We encourage members to do their banking remotely with:
Online banking and our Mobile banking App.
These services will allow you to check balances, transfer funds, deposit checks, pay bills, make loan and credit card payments, apply for loans and more. If you haven't signed up for Online Banking yet - Sign up today. 

Debit CardsAFCU offers members surcharge-free ATM access at CO-OP and Sum ATMs.  Use our mobile banking app to find an ATM near you.

Mobile Deposits - Use our mobile banking app to deposit checks.

ATM Deposits - Use our debit card to make cash or check deposits at a Credit Union ATM. The first $200 is immediately available to withdraw in cash.

Apply for loan - Use your desktop, laptop, tablet or mobile phone to apply for a personal, auto or home loan.

Stay Informed:  Check back here often or visit our Facebook or Twitter pages for updates on the credit union, protecting against scams and best practices during COVID-19.

Beware of Scams:  Unfortunately, scammers are taking advantage of the current situation by sending phishing emails resembling emails from financial institutions.

Fraudsters will continue to look to take advantage of the COVID -19 emergency to propagate scams. Be vigilant if you receive something that seems out of the ordinary. Achieve Financial will never contact you to ask for your online/mobile banking login, password or other personal identifying information.

NEVER respond to emails asking you to verify information or provide login credentials unless you personally generated the request. If you are unsure if a phone call or email from Achieve Financial is genuine, please call our Member Service Center at 860.828.2790 option 5.  Protect yourself from other COVID-19 scams.

Your money is safe. Member deposits are federally insured by the National Credit Union Administration our equivalent to banks FDIC. Click here for more information.

We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise.  

For additional information about COVID-19, click here for the latest reports from the CDC and the State of Connecticut.